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Support

ClickIt support is staffed by a team of dedicated support professionals ready to assist with any technical issue you may have. Our Support and Information Services Center is open Monday through Friday 8:00 a.m. to 5:00 p.m. EST. Extended hour support is based on individual service agreements.

Storage Calculator

Easily calculate the amount of storage required based upon the number of cameras you would be using.

Storage Calculator >
U.S. (631) 686-2950

ClickIt Help Desk

ClickIt's dedicated support desk is comprised of skilled professionals who can answer your questions and provide troubleshooting assistance. We are dedicated to providing our customers and partners with the highest level of service and support in all stages of deployment.

ClickIt customers and partners benefit from an extensive portfolio of support services.
Technical Support
Upgrade Support
Project Management
Troubleshooting
Product Placement
RMA Requests
Engineering Requests
  • Logging of every call into our robust Help Desk Reporting system designed to support our VMS systems and devices
  • Maintain extensive detailed history by Serial Number
  • Complex and/or high priority issues are handled by our Level II support
  • Offers Hardware and software Installation training via webinar or onsite

Managed Support

Let's work together! Save time and money by taking advantage of ClickIt Managed Support. Our skilled support team and tech experts can help monitor and manage your ClickIt video solutions. ClickIt will remotely monitor, troubleshoot and conduct diagnostics to identify and resolve issues before they affect performance. ClickIt offers custom managed services based on your specific requirements.

Proactive monitoring of the following:
HVR connection status
Camera signal status
Days of storage monitoring
POS connectivity
HVR temperature status
People Counting status
  • Interface with Enterprise Help Desk for network related issues
  • Interface Asset Protection Team for "Sensitive Stores"
  • Interface with Tyco for dispatch of Technician with recommended resolution (Parts or Procedures)
  • Telephone support Asset Protection Associates
  • Special Projects
  • Application Support - ClickIt Applications
    • Central Management System
    • Client Software
    • SmartCamXi HVR Software

Special Projects

ClickIt recognizes the need for management of special projects. We will manage the planning, implementation and coordination of special projects for your SmartCamXi video management systems. We can manage the special project end-to-end or we can act as an added assurance and provide expertise to complement your internal team.