FINANCIAL INSTITUTION STRUGGLES TO WATCH OVER BUSINESS AND ATMS

The Problem:

In the banking industry managing the security of locations, integrity of employee performance and general customer satisfaction has always been a priority. This financial institution wanted to take full advantage of digital technology. All locations were connected by an extensive internal network. With branch locations statewide remote access to the banks security surveillance was paramount. Furthermore, investigators demanded that the system have the ability to integrate the digital video with ATM transaction data.

The Solution:

After trial and error this financial institution consulted ClickIt. Success was instantaneous. ClickIt recommended the SmartCamXi system. The Client Software provided this institution the means to review video from a central location and watch over every detail of its operation. Having the capability to report ATM transaction data along with the video has dramatically improved their transaction disputes and fraud

The Benefits:

  • Increase in efficiency of investigators
  • Improved transaction disputes and fraud investigations